LubeChat, an interactive, intuitive and integrated digital platform designed to offer solutions to valued customers – distribution sales representatives, maintenance heads and service engineers.
Siva Kasturi, Asia Pacific Regional OEM Manager, Shell Global Lubricants
Shell counted as one of the leading global lubricant manufacturers, delivering lubricants to consumers in over 100 countries. Shell Lubricants brings one of the world-class technological insights to its products, offering the best formulations for vehicles. “Today we see a consistent rise in the aspirations and expectations of players across sectors such as construction, mining, material processing plant and machinery, vehicles, components and accessories,” says Siva Kasturi, Asia Pacific Regional OEM Manager, Shell Global Lubricants.
He adds, “Machine availability, capacities and efficiencies are moving upwards in the Indian construction segment. To meet this demand and reduce the total cost of ownership, we have been offering products and services that generate immense value to our major customers and OEMs.”
Witness positive growth in coming years
Lubricant technology is driven by these changing needs of customers and OEMs. As industry faces the challenges of improving lube for fuel ratio and lowering the cost of production, a key requirement is to lower the operating costs and total maintenance costs. Hence, Kasturi states, “We see a more rapid adoption of leading edge lubricants that provide energy efficiency, productivity benefits and lower the total cost of ownership.”
Select the right lubricants and services
Equipment breakdown at a construction site can severely compromise the project schedule and prevent the company from earning revenue. Choosing the right lubricants and services related to the needs can help to make a real difference to the bottom line. “Our technology-leading construction lubricants, which are developed, researched and supported by an international team, can help to reduce your process and equipment-ownership costs by providing enhanced protection and extended oil and equipment life and enhanced efficiency,” explains Kasturi.
“Besides our strong and proven product portfolio and product offerings like Shell Tellus, Shell Rimula and Shell Gadus brands for various construction machinery, we are now offering Shell Spirax S6 CXME 5W 30 and Shell Spirax S6 CXME 10W 40 with few Indian construction and mining OEMs for increasing the oil drain interval of axles and transmission gearboxes by almost 3 to 4 times,” Kasturi informs.
LubeChat – Interactive, intuitive and integrated digital platform
In view of these challenges of diversified product offering for various applications from construction and off-highway segment, the company have introduced LubeChat, an interactive, intuitive and integrated digital platform designed to offer solutions to valued customers – distribution sales representatives, maintenance heads and service engineers. It is an easy to use, AI-enabled chatbot that can deliver information on real-time basis based on providing a collaborative customer-cantered service. The platform optimises customer work efficiency and follows the philosophy of nurturing partnerships that there is potential for lubrication to deliver significant enterprise value by helping reduce Total Cost of Ownership (TCO) and improve equipment productivity. LubeChat is a testimony to the perfect synergy of cutting-edge technology and expertise available at a single invaluable repository.
LubeChat is their first platform that offers “on-demand” lubricants information via an intuitive and easy to use chatbot. Via LubeChat, aiming to enhance the current “Distributor Virtual Assistant” to deliver a more intuitive experience and drive benefits to distributors and end users nationally. The platform was developed after extensive testing in India and China to assess the interface and feature the platform’s prioritisation.
The platform features improvements to the search algorithm (support for misspelled words and word ordering), refinements and redesigned front-end user interface. It also includes more user journeys in the form of data sheets and information on alternative products for greater customer support. It is a step forward towards the vision of creating a single entry point for all services. The platform is targeted towards audiences across India.
Reducing total cost of ownership
LubeChat, aims to provide a platform that brings a vast array of Shell knowledge, equipping
all users with faster, better informed decisions that can ultimately bring down the total cost of ownership. It is easy to use, easily accessible and available 24/7.
Major focus on OEM partnerships
“We aim to focus on partnerships with our OEM partners and highlight our various product and service offerings to meet the challenging needs of the industry. We also aim to enhance the skill set of various service engineers with major OEMs and end customers. Driving impactful value and a positive way forward to all our partners, customers and patrons is a key interest to Shell Lubricants,” Kasturi states.