JCB India Limited and its dealer, Kadoor JCB inaugurated a world-class dealer facility in Kozhikode on 17th July. Spread over 15,000 sq. ft., this facility has been set up with an aim to provide a unique experience to JCB customers for all their equipment requirements related to sales, service and JCB genuine parts.
With this state-of-the-art facility, Kadoor JCB will strengthen its presence in five key districts of Kerala – Kozhikode, Kasaragod, Kannur, Wayanad and Malappuram. This facility will also be the new Head Office for Kadoor JCB.
“Kerala is an important market for JCB and we are fully aligned with the opportunities it presents. JCB offers a world-class range of products in India, especially in the Excavator segment, where the range starts from 3-tonne Mini Excavators and goes upto 37-tonne Tracked Excavators. With this innovative range of machines and this world-class dealership, JCB will significantly contribute towards offering an unmatched experience to its customers in this region,” said Vipin Sondhi, MD and CEO, JCB India Ltd.
He added, “As JCB transforms into a full-range infrastructure equipment partner, we are committed and focused on creating a differentiated experience for our customers by providing the full solution of products, training, monitoring, parts, and service.”
The state-of-the-art workshop will provide services for the entire range of JCB machines which includes the Backhoe Loaders, the Mini Excavators, the Premier Line range (Tracked Excavators, Wheeled Loaders and Compactors), the Material Handling range (Telehandlers, Skid Steer Loaders and Super Loaders) and JCB Diesel Gensets.
This new dealership also has a state-of-the-art command centre for “JCB Livelink” which is an advanced telematics technology enabling customers in efficient fleet management. JCB Livelink provides real time updates to customers regarding service, fuel alerts, operations and security of their Livelink enabled machines by using the Geo Fencing and Time fencing features. These updates are shared through SMS alerts on their mobile phones or smart devices in real time.
The infrastructure of the dealership has been made as per the JCB corporate identity guidelines and is equipped with JCB standardised systems and processes.